USAA beats the competition thanks to its low rates and high scores for customer satisfaction, claims handling and loyalty.
USAA Pros & Cons
- Lowest national average rates
- Strong customer service scores
- Strong claims handling scores
- Only available to current or past military members and their immediate family
Is USAA Car Insurance Good?
Yes, USAA car insurance is a good option for drivers who are eligible for USAA membership. At $875 a year, USAA has the lowest average rates compared to the other auto insurance companies we reviewed and ranks first in our Best Insurance survey. They also have the lowest rates for nearly every driver demographic group, except drivers who have a DUI on their record.
Rates weren’t the only factor that helped USAA secure the number one spot in our survey. They also received the top scores for every subcategory we reviewed, including customer service, claims handling, and customer loyalty.
While USAA car insurance has low rates and high survey scores, not all drivers are eligible for coverage. To purchase insurance through USAA, you must be eligible for USAA membership, which is limited to active and veteran military service members and their families.
If you’re looking for cheap car insurance but aren’t eligible for USAA membership, you may want to consider Geico or State Farm. They place second and third for lowest rates, respectively. Learn more in our guide to the best cheap car insurance, Cheapest Car Insurance Companies of 2022.
USAA Customer Service
USAA ranks first in our Best Insurer for Customer Service survey. Just over 80% of their customers report being completely satisfied with their customer service. An additional 9% of respondents report being somewhat satisfied with their car insurance customer service.
USAA’s solid customer service scores gave them a significant lead over other insurers we reviewed. State Farm auto insurance claims a second-place ranking, with 71% of their customers reporting complete satisfaction with customer service. That’s still a strong score, but it is a nine point drop from USAA’s score.
USAA Claims Handling
USAA maintains strong claims handling scores, earning them another first-place spot in our survey. Around 81% of survey respondents report that USAA’s claims filing process is very easy, and 74% are completely satisfied with how their claim was resolved. USAA customers are also generally pleased with claims-based communications, with 71% reporting complete satisfaction with the updates they received during the claims handling process.
Though USAA maintains the top scores for this performance category, it’s worth noting that Nationwide isn’t far behind. Overall, 74% of Nationwide customers are completely satisfied with their claims experience, giving USAA some healthy competition.
USAA Customer Loyalty
USAA’s strong customer satisfaction scores pave the way for similar customer loyalty scores. Just over 76% of survey respondents said they are “very likely” to renew their policy with USAA, with an additional 15% stating they were “likely” to renew. USAA’s customer-first approach yields strong scores in our Most Likely to Recommend category. According to survey results, 86% of respondents would recommend USAA to other drivers shopping for car insurance.
Overall, other insurers, like State Farm, American Family, and Geico, have high marks for customer loyalty, but when it comes to complete customer satisfaction, they all trail USAA.
Most auto insurance companies receive at least some complaints, and USAA is no exception. Despite USAA’s typically positive scores in customer service and claims handling, some customers expressed concerns about declining service or poor communication.
- “Very polite but Always a problem Or miscommunication”
- “Customer service was ok but managers did not return calls no communication”
- “CS at USAA simply is not what it used to be”
- “[Customer service] Usually very good but with COVID it has made it more difficult”
How Much Is USAA Car Insurance?
USAA has the lowest rates in our study. The average driver can expect to pay about $875 a year, which is 34% less than the national average. In addition, USAA also maintains the lowest rates across several of our driver demographic categories, including teen drivers, senior drivers, drivers with poor credit, and drivers with a speeding violation or accident on their record. Drivers with a DUI, however, may find marginally lower rates with State Farm.
Keep in mind that rates vary and can fluctuate based on your driving record, zip code, vehicle, credit history, and age. If you’re considering USAA insurance, it’s a good idea to get a free rates quote and compare it to other top performers in our study, including Geico, State Farm, and Travelers.
USAA Car Insurance for You
USAA Rates for Teen Drivers
|17-YEAR-OLD FEMALE||17-YEAR-OLD MALE|
USAAs rates for teen drivers are significantly less than the national average, with drivers in this group paying 40% to 43% less than the national average. Drivers who aren’t eligible for USAA membership may also find affordable rates with Geico or State Farm.
USAA Rates for Young Adults
|25-YEAR-OLD FEMALE||25-YEAR-OLD MALE|
USAA’s rates for young adult drivers are the lowest in our survey and about 30% less than the national average. Though USAA’s rates are the best, Geico’s rates are also competitive for this group of drivers.
USAA Rates for Seniors
|60-YEAR-OLD FEMALE||60-YEAR-OLD MALE|
USAA rates for senior drivers are the lowest in our study and 34% to 36% lower than the national average. They’re also 25% to 27% less than Geico, which has the second-lowest rates for this group of drivers.
USAA Rates for Drivers With Poor Credit
|AVERAGE RATE FOR GOOD CREDIT||AVERAGE RATE FOR FAIR CREDIT||AVERAGE RATE FOR POOR CREDIT|
USAA’s rates for drivers with poor credit are 28% lower than the national average. Drivers who aren’t eligible for USAA may also find competitive rates with Geico and Nationwide.
USAA Rates for Good Drivers
|AVERAGE RATE FOR GOOD DRIVERS|
Good drivers who are eligible for USAA membership may be able to secure rates that are nearly 34% lower than the national average. Drivers who don’t qualify for USAA membership may want to consider getting quotes from Geico and State Farm.
USAA Rates After a Speeding Ticket
|AVERAGE RATE WITH SPEEDING TICKET|
USAA’s rates increase by about 20% when a speeding ticket is factored in, but they’re still about 35% less than the national average. Drivers who aren’t eligible for USAA membership may want to consider State Farm, which has the second-lowest rates for this group.
USAA Rates After an Accident
|AVERAGE RATE WITH ACCIDENT|
USAAs rates after an accident are nearly 35% lower than the national average. State Farm, which ranks second in this category, also offers competitive rates, though they’re 15% higher than USAA’s rates.
USAA Rates After a DUI
|AVERAGE RATE WITH DUI|
Though USAA rates are lower for every other category, drivers with a DUI may find cheaper insurance with State Farm. However, USAA’s rates are still 21% lower than the national average.
How Much Is High Coverage Car Insurance With USAA?
|AVERAGE RATE FOR HIGH COVERAGE|
High or full coverage with USAA is 33% less than the national average. Drivers who want high coverage may also find competitive rates with Geico and State Farm.
How Much Is Minimum Coverage Car Insurance With USAA?
|AVERAGE RATE FOR MINIMUM COVERAGE|
Drivers can save 34% when they choose USAA for minimum coverage. Their rates are 34% lower than the national average, though Geico, State Farm, and Travelers also have competitive rates below the national average.
USAA Car Insurance Discounts
Drivers who choose USAA insurance may be eligible for several common discounts, including multi-policy discounts, student driver discounts, and safe driver discounts.
When compared to other insurers in our survey, USAA had fewer discount opportunities. For instance, USAA does not offer discounts for vehicles with anti-theft or anti-lock features, nor do they offer discounts for paperless billing. However, that doesn’t mean customers aren’t satisfied.
On average, 62% of USAA customers said they are completely satisfied with the discounts offered. That’s significantly higher than other insurers we reviewed.
Keep in mind that discounts can vary by state. The best way to find out if you’re eligible for any of the discounts below is to speak with a USAA agent.
- Safe-driver discount: Available to drivers who maintain a good driving record for more than five years.
- USAA SafePilot discount: 10% discount for drivers who use the USAA SafePilot app.
- Bundling/Multi-Vehicle discount: Discounts for drivers who insure two or more vehicles with USAA.
- Length of Membership Savings: Discounts for drivers who continue to renew their USAA auto policy.
- New Vehicle: Available to drivers insuring a car that’s 3 years old or less.
- Defensive Driving discount: Available to drivers who take an approved driving skills course.
- Annual Mileage discount: Discount based on the number of miles driven per year.
- Family discount: 10% discount available to drivers who open a policy when their parents have USAA auto insurance.
- Driver Training discount: Available to drivers who complete a basic training course.
- Good Student: Discounts for student drivers who maintain good grades.
- Vehicle Storage discount: Up to 60% off when a covered car is kept in storage.
- Military Installation discount: 15% off comprehensive coverage available to drivers who garage their vehicle on base.
What Types of Car Insurance Does USAA Offer?
USAA offers basic policies, like comprehensive, collision, and liability insurance, as well as other types of coverage you can buy separately or add-on to other USAA policies. You can get a free rates quote for insurance products, including those below, by creating a USAA account or logging into an existing USAA membership account.
- Uninsured and underinsured motorist
- Personal injury protection
- Extended benefits
- Roadside assistance
- Rental reimbursement
- Accident forgiveness
- Rideshare driver insurance (in most states)
Other Services Offered by USAA
- Website for consumers and existing members
- Free rates quote for auto, home, and other types of coverage
- Membership portal for ID cards, billing, etc.
- Mobile app for policy management, payments, etc.
- Online claims filing
- Banking products and services
- Investment and wealth management and advising services
- Roadside Assistance
- USAA SafePilot safe driving program
Other Insurance From USAA
- Homeowners insurance
- Renters insurance
- Motorcycle insurance
- ATV insurance
- RV and motorhome insurance
- Antique classic car insurance
- Boat insurance
- Personal watercraft insurance
- Aviation insurance
- Condo insurance
- Mobile home insurance
- Farm and ranch insurance
- Landlord insurance
- Mobile phone protection
- Umbrella insurance
- Collectibles insurance
- Flood insurance
- Business insurance
- Life insurance
- Health insurance
- Dental insurance
- Vision insurance
- Accidental injury insurance
- Medicare plans
- Pet insurance
- Travel insurance
- Special event insurance
Where do I buy USAA car insurance?
USAA members or eligible consumers can purchase auto insurance by visiting the USAA website and beginning the free quote process. You can also contact USAA via phone to purchase a policy.
How does USAA compare to other car insurance companies?
USAA ranks first in our auto insurance study. Their average rates are lower than any other competitor, and they also rank first among all performance categories, including customer service, customer loyalty, and claims handling.
Who should get USAA car insurance?
Drivers who are eligible for USAA membership should consider USAA car insurance. To be eligible for USAA membership, you must be an active or veteran military member or the spouse or child of a military member.
How do I contact USAA?
- Website: www.usaa.com
- Mailing address: 9800 Fredericksburg Road, San Antonio, TX 78288
- Customer service phone number: 210-531-USAA or 800-531-USAA
- Customer service email address: USAA Secure Message Center (must have a USAA login).
- Twitter: @USAA
How We Found the Best Car Insurance Companies
At U.S. News, we’re all about helping people make life’s important decisions. Our college rankings, launched in 1983, set the standard in educational rankings. Our ranking in other fields, like healthcare, government, and the automotive sphere, help people and thought leaders make choices that make lives better. Now we’re continuing to empower you with the information you need to make the right choices for your life with our Best Car Insurance Rankings.
We surveyed 4,806 consumers who filed a car insurance claim or started a new auto insurance policy in the last five years, asking questions about their car insurance company. Of the survey respondents, 252 filed a claim with USAA and 141 started a policy with USAA. These questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. In general, questions for consumers who have filed a claim were given more weight than questions for consumers who have only opened a policy. We also asked whether they’d recommend the company and if they planned to renew their policy. We used their responses to build our Best Car Insurance Companies Rankings, as well as our subrankings for best customer service, claims handling, and customer loyalty, and this company profile.
Our Study Rates
To get comparative insurance rates for this study, U.S. News also worked with Quadrant Information Services to analyze a report of insurance rates in all 50 states from most of the largest national car insurance companies, though not every company operates in every state. Quadrant obtained publicly available rate data that car insurers file with state regulators. Our study rates are based on profiles for both male and female drivers aged 25, 35, and 60. Vehicles used include the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150, with annual mileage ranging from 6,000 and 12,000. Three car insurance coverage levels were used, as were credit tiers of good, fair, and poor. Clean driving records and records with one accident, one speeding violation, and one DUI were also used in the calculations of certain driver archetypes.
To get the study rates shown here, we computed the mean rate for male and female drivers ages 25, 35, and 60 who drive 12,000 miles per year, have medium coverage, good credit, and a clean driving record. The rates shown here are for comparative purposes only and should not be considered “average” rates available by individual insurers. Because car insurance rates are based on individual factors, your car insurance rates will differ from the rates shown here.